5 Personality Traits You Need to Succeed in Public Relations

A colleague new to my agency once regaled us with a conversation he had with an older cousin of his at a family wedding. My colleague, then new at the job, excitedly told his cousin about his new job as a public relations (PR) executive in a boutique PR agency. Unexpectedly, instead of complimenting him on his new career path, the cousin smiled sadly and clapped him on the back.

“I used to do public relations at my old company,” she said. “Good luck. You’re going to need all of it.”

If you think the life of a PR officer is a glitzy, glamorous one of wining, dining, and ‘networking’ with clients, you have another think coming. Ranked by Forbes as one of the 10 most stressful jobs in the world, it is no secret to anyone in the industry that public relations is a highly challenging career path for anyone to take up.

On the flipside, this challenge is what also makes public relations one of the most satisfying careers in the world. There is almost nothing more satisfying than having the press release you have painstakingly amended time and time again getting snapped up for coverage by the media, or having your client congratulate you for overwhelmingly successful results of the PR campaign you and your team had spent hours brainstorming months before.

It is tiring work, but when it pays off, the satisfaction is sublime – mostly because good PR ideas, like all creative outputs, are very personal, and also because of how increasingly necessary it is for a company to practice good public relations.

In an era where instant communication is readily available to the masses, public relations has become vastly more relevant than ever before. The industry has also transformed with the growing need for Online PR, Blogger PR and Social Media Marketing, especially in such a time where communications technology is so widely available and seamless. With the relentless spread of information about everyone and everything, at anytime, it has become more important than ever for businesses to 1) focus on managing the perceptions of their consumers, and 2) gain their attention in a world where attention is becoming an increasingly scarce resource – exactly the roles PR practitioners were made to play.

Do you have what it takes to excel in public relations? Here are 5 personality traits that you will need.

1) Time-Management

Having excellent time-management skills will always be a significant aid to you in any career. However, time-management is especially important in PR, especially in an agency environment where one has to juggle multiple accounts at once. Your email inbox will never stop buzzing, your office phone will never stop ringing, and the ‘URGENT’, ‘IMPORTANT’ tasks on your to-do-list will never stop coming. It is important to be able to prioritise all of these tasks, and to manage your time effectively enough to respond swiftly and efficiently to every one of your client’s enquiries.

In short, if you want to succeed in this industry, dust off that planner you got for Christmas – it will quickly become full in no time at all.

2) Communication

This may seem like a no-brainer, seeing as public relations is, first and foremost, a communications industry. But it is impossible to overstate the importance of being able to communicate clearly and concisely in public relations. It is not just about being able to charm your clients and sweet-talk to the media – we live in a world where the attention span of the average consumer is becoming shorter and shorter, and subsequently, the word-limits for communication too.

Having good communication skills is not all about having an extensive vocabulary, impeccable grammar, and speaking with confidence any longer. You need to be able to grab your audience’s attention by its shirt lapels and keep it there in the simplest way possible.

3) Familiarity with Technology

Technophobia is simply not an option if you want to enter the communications industry. While traditional media and press releases are still the bread and butter of public relations, consumer attention is becoming increasingly focused on the web these days. Take a good look at any recent publicity campaign. More often than not they are centered on smartphone apps, social media movements, or viral videos. To produce these things, a good public relations officer will need to comfortably wield an arsenal of social media, software, and hardware.

4) Creativity

A memorable quote from Thank You For Smoking, a film about a smooth-talking tobacco lobbyist: “That’s the beauty of argument. If you argue correctly, you’re never wrong.”

While the film is not specifically about the public relations industry, this line is extremely applicable. Clients are not always going to provide things that are immediately appealing to the public. If they did, they would not require public relations at all. However, every account you are assigned to will have something interesting to publicize – it is only a question of angling it in the right way, which is the job of everyone in public relations.

Be creative. Find the appealing angle.

5) Responsibility

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Public Relations – Integral For Business

Public relations is an absolutely integral part of any businesses recipe for success, in fact, a well thought out and properly enacted public relations plan can be the single most important part of a company’s marketing – and aside from a good product and hard working employees, the most important part of running a business. Public relations will determine exactly how your company is viewed or perceived in the public eye.

Current and potential customers like to be ensured that they are, or will be patronizing a company that cares. A public relations department can organize a plan of attack to let the consumer know that your company cares about people and the environment, and about any other burgeoning social issues. A good PR department will also make the public aware that your company has a new product on the horizon and why they have to be first in line to purchase it, or that your company is branching out to offer new services and how that will make you stronger and more capable of handling their needs as consumers.

Yet another great facet and important role of a public relations department is damage control. If something, anything goes wrong and the public is made aware that the problem arose from one of your company’s employee’s actions or due to a particular policy – a good PR department will be the first one on the scene to correct it. Writing releases for apology or correction of error, along with releases stating the fact that new employees and procedures are in place to prevent any future problems can often save a companies reputation in the public eye.

Inside or Out?

Many companies have their very own public relations departments, made up of what could be any number of employees who are responsible for a wide variety of duties including: producing eye catching press kits, writing poignant press releases, organizing charitable events and contributions and some general damage control.

This is usually the best option for large companies with big budgets in place for advertising and payroll. A good full time PR department is great if ever there are cases of an emergency that needs to be dealt with immediately.

Companies that don’t have their own public relations department, but that realize just how important the proper approach to and implementation of public relations can be, will often enlist the help of a third party public relations firm to take care of that end of the business for them.

This second option can work quite well for a company that doesn’t want to keep several full time employees on staff (having to take care of employee salaries, vacation and health benefits), when they can temporarily employee a service to do the job for them. Many reputable and successful public relations firms can bring quite a cost for the service that they provide, but often the results that are yielded from a good public relations campaign can certainly outweigh the cost of enlisting a firm to provide the work.

A third option is for a company to employ regular employees to handle the basic issues of a public relations department – to generate the thoughts and ideas behind the advertisements and new product pushes, but then hire freelance professional to take care of the artistic side of things (the graphics, design and writing).

Regardless of whether a company employs their own full time public relations department, enlists a third party to do the work or uses a combination of in house people and freelancers to get the job done – public relations is an enormous part of whether or not a company will succeed.

Good public relations is the recipe for success while poorly thought out, im

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